Love It or Rebuild It
You can't demo a ski that hasn't been built yet.
Every eligible custom ski we build for you comes with a one-time rebuild. If the size or model isn't right after skiing - or the look isn't right before mounting - send them back and we'll build you a new pair.
We build every ski we sell - designed, pressed, and finished here in our Portland factory by fewer than fifteen ski builders. We cannot call up another factory to order more inventory, so each production slot counts, and the skis that come back will eventually be resold. The rules are designed to make this program possible.
The whole program in six rules
- One rebuild per pair. A different size, model, or look. If look is the only change, skis must be unmounted. The second pair is final. The goal is the right ski.
- Mount and ski them. Only one way to find out if they are the right ski. Most people know inside a few ski days. If the size or model isn't right, apply for the rebuild. You'll know if you like the looks out of the wrapper, so if you don't like the appearance, apply for a rebuild right away.
- Eligible custom skis. Full price Customs, Annual Custom Sale, and Black Friday Custom orders. Not eligible: stock skis, proform, In Stock Customs, Factory Finds, or blems.
- Rebuild window. Determined by the day your skis ship. We build custom skis year round, so a summer order still gets a real shot once the season starts.
- In seasonShips November 15 - March 31: 60 days from the ship date.
- Out of seasonShips April 1 - November 14: through January 15 of the following year.
- Condition review. Every ski is reviewed before a rebuild is approved - photos first, then again when they arrive.
- US orders only. The logistics and cost of shipping, importing, and exporting make the rebuild only viable on US orders.
Not sure on your order?
A fit check is free, and it helps ensure the right ski the first time.
Schedule a fit checkA rebuild, not a damage replacement
If your order is eligible, the request is on time, and the skis meet our condition standards, the rebuild is approved. We want you to use these skis - base scrapes and cosmetic topsheet damage are fine. Beyond the acceptable damage, the rebuild may be declined. All applicants must complete a request form, with photos included.
- Damage past the test above. Base damage requiring a weld, significant edge or sidewall impacts, and anything else we would have to fix before the ski could sell.
- Edge damage past a belt tune. That's the standard edge tune in any ski shop. Burrs and rough spots from rails, ice, and general use tune out. Bent, cracked, or dented edges requiring a repair end the rebuild.
- A second mount. One set of holes. Questions on the mounting location? Call us.
Free if you haven't drilled them
Don't mount them if you already know
Size or model wrong or you've changed your mind on look? Send them back unmounted, inside your rebuild window, and we'll cover shipping both ways.
If you've already mounted
| Shipping back, USPS Ground Advantage - label provided | $35 |
| Shipping back, UPS Ground - label provided | $60 |
| Didn't keep your ski box? We can mail you one. | $30 |
| New pair shipped back to you | FREE |
Mounting, binding removal, and mounting the replacement pair are the customer's responsibility.
Request, return, replacement
Rebuild request
Fill out a rebuild request form, including photos. Leave your bindings on for the review (they will be removed before you ship). Take the photos when you apply - please ensure they accurately represent the skis' current condition.
We will respond to rebuild requests by email within 5 business days. We'll reach out to talk through replacement options to ensure the second pair is correct - and then confirm the new build by email.
Ski return
Once approved, a shipping label arrives by email, with an invoice if you owe a return fee. The return must receive its first carrier acceptance scan within 10 calendar days. Bindings must be removed before they ship.
When the skis arrive, we confirm their condition matches your photos. If it doesn't, we'll contact you before proceeding further. If a rebuild is declined at any stage, the skis come back to you and the shipping is on us.
Ski replacement
We'll confirm your rebuild by email. All custom skis are made to order and subject to the normal manufacturing lead times. Demand varies seasonally - current estimated build time is 40 days.
We start the manufacturing process at the first carrier acceptance scan - we want you to have as little downtime as possible. The sooner we can start the process, the quicker we can get you a new pair. Upon completion, tracking information will be sent out by email.
Every other term, in one place
- Which skis
- Full price Customs, Annual Custom Sale, and Black Friday Custom orders. Not eligible: stock skis, proform, In Stock Customs, Factory Finds, or blems.
- What you can change
- Change your ski length, ski model, or ski look (or any combination). If look is the only change, skis must be unmounted. The second pair is built at the same price point as the original order. All paid upgrades on the original pair carry over at no charge; new upgrades can be added at cost. Moving to a cheaper build doesn't refund the difference.
- A rebuild, not a return
- No store credit, no refunds.
- Cancelling an order
- Cancel your custom order any time before your skis ship for a full refund. Once your first pair ships the order is final.
- Rebuild window
- Ships November 15 - March 31: 60 days from the ship date. Ships April 1 - November 14: through January 15 of the following year. We'll send your exact date when your order ships. Dates are firm.
- If we decline
- We send the skis back and we cover the shipping.
- Warranty
- Same two-year warranty - the clock resets when the rebuild ships.
- Which terms apply
- These terms are effective June 1, 2026. The version in effect the day you order is the one that governs your pair. If we change them, the change applies only to orders placed after the new effective date.
The easiest route
If you aren't sure on how to design your perfect ski, call us or schedule a fit check. We're happy to help you get it right the first time. It's free and it's a lot less work than a rebuild.
Start a rebuild
Have your order number ready, and take the photos when you apply. If you're still deciding on your first pair, start on our custom ski builder instead.