Custom Rebuild Request
Rebuild request
If the size or model isn't right after skiing, or the look isn't right before mounting, this is where the rebuild starts. Send us the request and we'll build you a new pair.
Not eligible: stock skis, proform, In Stock Customs, Factory Finds, or blems.
Check those four before you send anything. We answer every request within 5 business days either way, so a request that falls outside them costs you that time. Every term, including the full condition standard, is on the Love It or Rebuild It policy page.
What to have ready
- Your order number and the email address on the order. Both are on your order confirmation email.
- What you want to change. Size, model, look, or a combination, and what you want the second pair to be.
- Photos of both skis. Full topsheet, full base, both sidewalls, and close-ups of any damage. Leave your bindings on for the photos. Take the photos when you apply - please ensure they accurately represent the skis' current condition.
- Whether the skis are mounted. If they are not mounted, shipping is on us both ways.
Return shipping is invoiced with your label after approval. Nothing is charged when you send your request.
| Shipping back, USPS Ground Advantage - label provided | $35 |
| Shipping back, UPS Ground - label provided | $60 |
| Didn't keep your ski box? We can mail you one. | $30 |
| New pair shipped back to you | FREE |
Mounting, binding removal, and mounting the replacement pair are the customer's responsibility.
Start your rebuild request
Requests start by email. Have your photos on the device you are writing from, so you can attach them in one message.
Email info@on3pskis.com
Put "Rebuild request" in the subject line and include:
- Your order number and the email address on the order.
- What you want to change, and what you want the second pair to be.
- Whether the skis are mounted.
- Photos of both skis, taken the day you send this, with the bindings still on: full topsheet, full base, both sidewalls, and close-ups of any damage.
We will respond to rebuild requests by email within 5 business days.
What happens next
We review
We will respond to rebuild requests by email within 5 business days. We'll reach out to talk through replacement options to ensure the second pair is correct, and then confirm the new build by email.
You ship
Once approved, a shipping label arrives by email, with an invoice if you owe a return fee. The return must receive its first carrier acceptance scan within 10 calendar days. Bindings must be removed before they ship.
We build
We start the manufacturing process at the first carrier acceptance scan. Upon completion, tracking information will be sent out by email.
If a rebuild is declined at any stage, the skis come back to you and the shipping is on us.
Questions before you apply
If you aren't sure whether your order qualifies, or you want to talk through the second pair first, call or email. It is faster than a request that has to come back to you.