Support
Talk to the people who build your skis
Every question about sizing, mounting, warranty, or an order in progress goes to the same small crew that presses the skis. There is no call center.
What people write in about
Sizing and models
Choosing between two lengths, or between two models, is the conversation to have before you order rather than after.
A fit check is free, and it helps ensure the right ski the first time.
Your order
Call or email with your order number and we will tell you where your pair is.
Cancel your custom order any time before your skis ship for a full refund. Once your first pair ships the order is final.
Warranty
Every ON3P carries the same warranty - two years from the original date of purchase, or from the second ship date if you use Love It or Rebuild It, for material and manufacturing defects.
We respond by email within 5 business days.
Love It or Rebuild It
Every eligible custom ski we build for you comes with a one-time rebuild. If the size or model isn't right after skiing - or the look isn't right before mounting - send them back and we'll build you a new pair.
We respond by email within 5 business days.
Mounting
We can mount local orders that have bought skis and bindings together. We need your boot and in-person liability release. Everything else will ship unmounted and needs to be properly mounted by a shop.
Shipping
Tracking is emailed the day your skis leave Portland.
Love It or Rebuild It returns and replacement pairs are available on US orders only.
What to have ready
| Any order question | Your order number and the email you ordered with. |
| A warranty claim | Your order number, photos of the ski, and a short description of what happened. |
| A rebuild request | Your order number, what you want to change, and photos taken the day you apply. |
The factory
Every ON3P is designed, pressed, tuned, and shipped from one building in Northeast Portland.
Portland, OR 97213